Last updated 13 November 2026
This policy explains what personal information DriverFund collects, why, who we share it with and how we protect it. It is written to comply with the Protection of Personal Information Act, 2013 (POPIA). Your specific rights and how to use them are set out in our POPIA notice.
1. Who is responsible
DriverFund is a South African company. You can reach us at hello@driverfund.co.za. DriverFund is the responsible party for information collected through www.driverfund.co.za and our portals. Privacy questions: privacy@driverfund.co.za.
2. What we collect
Drivers
- Identity and contact: names, SA ID number, date of birth, mobile number, email, home address and an emergency contact.
- Work and vehicle: the type of driving work, platform app names, driver’s licence, vehicle details and photos, platform profile screenshots.
- Financial: bank account details, bank statements, platform earnings statements and declared income.
- Applications: amounts, purposes, offers, which partners received them, your consent records, and repayment status reported by funding partners.
- Location: only if you allow it: your position when you apply (to find lenders near you) and, if you turn on check-ins, when you open the app.
- Security: sign-in times, IP address and device type, and an audit trail of actions on your account.
Funding partners and their staff
- Company, CIPC and NCR registration details and documents; contact people; staff names, work emails and roles; branch locations; billing and payment records.
Website visitors
- Messages sent through our contact form. We use only the cookies needed to keep you signed in and protect forms (no advertising or tracking cookies).
3. Why we use it
- To verify identity and prevent fraud.
- To match driver applications with suitable funding partners, and to show drivers their offers.
- To build the DriverFund trust level from verified information and repayment history.
- To verify funding partners, bill subscriptions and keep the marketplace fair.
- To provide support, send service notifications, keep our platform secure and meet legal obligations.
We rely on your consent (for example each time you choose to share an application, or turn on location), on what is necessary to provide the service you asked for, on our legal obligations, and on our legitimate interest in preventing fraud and securing the platform. We do not use your information for automated decisions about credit: funding partners decide.
4. Who we share it with
- Funding partners: only those matched to an application you submitted with consent. They receive your verified profile and documents to assess that application, and your bank details only once you accept their offer. They see your distance from their branch, never your exact location. Each partner becomes responsible for the information it receives under its own obligations.
- Service providers who work for us under contract: web hosting in South Africa, email delivery, and Paystack for card payments by funding partners (which may process data outside South Africa under adequate safeguards).
- Authorities where the law requires, for example the National Credit Regulator, the Financial Intelligence Centre or law enforcement with a valid request.
We never sell personal information.
5. How we protect it
- Documents are kept in private storage that is never publicly accessible; ID numbers, bank accounts and authenticator secrets are encrypted.
- All staff and partner accounts use two-step sign-in, role-based access and automatic sign-out.
- Every view of a driver’s application or document by a partner or staff member is logged, and drivers can see who viewed their information in their data download.
- If a security compromise affects your information, we will tell you and the Information Regulator as POPIA requires.
6. How long we keep it
- While your account is open.
- When you delete your account: documents, location history, bank details and personal details are erased straight away. If you received credit or funding, the related financial records are kept without your name for as long as the law requires (generally up to five years), then destroyed.
- Audit and security logs are kept for up to five years to protect you and the platform from fraud.
7. Your rights
You can see, download, correct and delete your information, withdraw consent and object to processing. Drivers can download their data and delete their account themselves in Settings & Security. For any privacy request or complaint, email our Information Officer at privacy@driverfund.co.za. See our POPIA notice for all your rights and how to complain to the Information Regulator.
8. Changes
The date at the top shows when this policy last changed. We will tell you about important changes.