Last updated 13 November 2026
The Protection of Personal Information Act, 2013 (POPIA) gives you control over your personal information. This page explains your rights and how to use them with DriverFund. What we collect and why is in our Privacy Policy.
Information Officer
DriverFund is a South African company. You can reach us at hello@driverfund.co.za.
Our Information Officer handles all privacy requests and complaints: privacy@driverfund.co.za (subject “POPIA request”).
Your rights
- Access: to know what information we hold about you, who it was shared with and who viewed it.
- Correction: to have inaccurate, incomplete or out-of-date information corrected.
- Deletion: to have your information deleted or destroyed when we no longer need it or may no longer keep it.
- Withdraw consent: for example to stop sharing your location or stop an application being shared, at any time. This does not affect what was done lawfully before.
- Object: to processing based on our legitimate interests, and to any direct marketing (we don’t send any without your consent).
- Complain: to us, and to the Information Regulator.
How to use your rights
Drivers: do it yourself, instantly
- Download my data: Driver portal → Settings & Security → Download my data. You get a file with everything we hold about you, including which funding partners received your applications and who viewed your information.
- Correct: update your profile, or ask us through the Support Centre.
- Delete my account: Settings & Security → Delete my account. Your documents, location history, bank details and personal details are erased immediately and funding partners lose access. If you have money outstanding to a lender, it must be settled first; records the law requires us to keep are kept without your name.
- Location: turn check-ins off at any time in Settings & Security; sharing your location when you apply is always optional.
- Withdraw an application: open it in My Funding & Offers and choose Withdraw application.
Funding partners and everyone else
Email our Information Officer. We will confirm your identity, then respond within 30 days. Access requests are free.
Information held by funding partners
A funding partner that received your application holds that information under its own responsibility. To access or delete what a partner holds, contact that partner directly (their details are on your offer). If a partner does not respond, tell us and we will follow up.
Complaints to the Information Regulator
If you are not satisfied with how we handled your request, you may complain to the Information Regulator (South Africa): inforegulator.org.za, JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. Please check their website for current contact details.
PAIA manual
Our manual under the Promotion of Access to Information Act (PAIA) is available on request from the Information Officer.